After two cups of coffee & my work out I got down to business...
playing phone tag!
Me: Yes...I'd just like to clarify we have fully moved onto your network? (our primary insurace through our mission agency lapsed)
Her: Ummmmm...I don't see this in your account.
Me: (not shocked...it's par for course right?) Well...I called last week & spoke with the patient advocate. She advised me she'd take care of everything & assign us a case manager. Maybe it'd be easier to forward me to her?
Her: Ummmmm...you currently are not assigned a case manager.
Me: (still feeling calm...and proud that I am) Okay...well let me call the patient advocate then.
Her: How may I direct your call?
Me: Patient advocate please.
Her: (forwarded call w/o so much as a *sure...glad to help*)
Me: Left message
Me: (dial Geneticist to reapply for insurance approval so that we can finally get started on that!) Yes, this is regarding Trevor Foltz. I was just hoping you could resubmitt the paper work for insurance approval?
Her: Let me pull up the file. Okay I have all the paper work ready to go.
Me: (inwardly cheering cause that was SO easy!) Great thanks!
Me: (dialing Trevor's ENT because he's scheduled for tubes on Weds and I want to make sure all the insurance bases are covered)
Her: (answering machine)
Me: (so figures) left message
Me: (dialing voice mail cause evidently a call got missed in phone tag central)
Her: This is EI...do you have May 13th open for a PT appointment?
Me: (amazed that I have that week almost totally open!)
Me: EI case manager please
Bristel: (pulling my shirt and begging to get dressed)
Me: (annoyed) Shhhhhhhhh...mommy's on the phone
Bristel: (skulked sniffling to the stairs)
Me: left a voice mail confirming the date
Me: (find my duaghter sitting on the stairs wearing a very cute poochy face)
Bristel: Mommy...you hurt my feelings!
Me: I'm sorry sweetie. I was on the phone...come here.
Snuggles make everything better!
Now...I'm off to brush my teeth. Paint my face. And pile the kids & Grams in the car to run errands.
All that AND a blog post!
Not bad before noon!
You know you're impressed!